Digital services policy
This policy applies to wallet top-ups and paid digital astrology services purchased at https://nijaastro.com.
1. Cancellation before payment
You may cancel a wallet top-up by closing Razorpay checkout before completing payment. No charge is made for a payment that is not completed. After a successful payment is captured and the wallet credit is issued, the top-up cannot be cancelled as an unplaced order.
2. No refund after a reading is used
Prasna readings and AI questions are customized digital services. Once generation has started or a result has been delivered, the charge is final and non-refundable, including when you disagree with or do not act on the astrology guidance.
Wallet balance already spent on a completed or started reading cannot be refunded or withdrawn as cash.
3. Unused wallet top-ups
Wallet top-ups are generally non-refundable after the amount is successfully credited. Exceptions are duplicate payments, an incorrect charge, a paid amount that was not credited, or another refund required by applicable law.
4. Failed, pending or duplicate payments
If your bank or payment account was debited but the wallet was not credited, do not pay again. Payment confirmation may be delayed. Contact support with your Nija Astro account email, amount, date and Razorpay payment or order identifier so we can verify it.
After verification, we will credit the correct wallet amount, reverse an incorrect wallet entry, or initiate an eligible refund to the original payment method.
5. Service failure
If a paid service fails before any result is delivered, contact support. After checking the service and wallet records, we may restore the wallet debit or provide another appropriate resolution. This does not apply when the result was delivered or the failure was caused by incorrect details supplied by you.
6. How to request a review
Send the request within 7 calendar days of the payment or service problem to kandukurusatish@gmail.com or use the contact page. Include your account email, transaction amount, date, Razorpay identifier and a short description of the issue. Never send a card number, UPI PIN or bank password.
7. Review and refund timeline
We normally review a complete request within 5 to 7 business days. If approved, the refund is initiated through Razorpay to the original payment method. Your bank or payment provider may take an additional 7 to 10 business days to display the refund.
8. Contact
Support email: kandukurusatish@gmail.com. Website: https://nijaastro.com.